FAQ

Are You Legit?

Of course! We’ve been in business for years and have been considered the pinnacle of trustworthiness by the communities we serve since day one. Our goal is to provide a safe place to buy and sell for Ultimate Team where you don’t have to worry about scams. Our site is secured using SSL technology, which encrypts any information provided on our site, and our payment gateways also utilize top-tier safety precautions. You are safe with us!

How long is delivery?

The average time for delivery is 15 minutes, however in some cases it may take up to an hour. If an hour has passed since your order, please get in touch with us so we can look into its status. We also offer a 24 hour guarantee, where if we fail to deliver your coins within 24 hours and all instructions were followed, you are entitled to a full refund or a 20% coin bonus on your order.

Can I return coins?

Unfortunately not. You are paying for our time of acquiring and transferring the coins to you, not the coins themselves. Therefore, there are no returns once coins are delivered. You are welcome to sell them back to us at a later date though!

Are prices in USD, and can I get a discount?

Yes, prices are listed in USD. We have discount codes available through our affiliates, through our Best Price Guarantee, and for regular customers. Be sure to check in with our Livechat if you have pricing concerns and they will be glad to assist you!

What are our hours of operation?

We are available 24/7 through the methods listed on our Contact page. Feel free to get in touch!

Do you cover tax?

No, we do not. There is a flat EA tax for all coin transfers that we cannot avoid, so we have factored this into our prices.