Are you legitimate?

Starting off with a question that everyone will ask. The short answer is yes, we are a legitimate business. Longer answer, we have been in business for over 24 months, previously as HUT Puck Traders, and we plan to continue offering a fast and reliable service that you can trust. As a business, our reputation means everything, and we at Ultimate Coin Service hope that you will give us a chance to prove why we’ve been the pinnacle of trustworthiness since day one. Our website is now secured using SSL technology so all your information is guaranteed secure!

How long does delivery take? (Delivery Guidelines)

Delivery often takes between 5 and 60 minutes, however technical and other issues may arise to cause further delays that are out of our control. As we are 100% user run, we do our best to fill orders as soon as possible. If you’re looking to place an order or have already placed it and are waiting, please feel free to contact our livechat and we’ll be able to give a more accurate time estimate. We guarantee delivery within 24 hours, permitting all instructions are followed by the buyer. If delivery takes longer than 24 hours and all instructions were followed, we will add an extra 10% coins on top of the original order or offer a full refund.

I ordered coins and they've been delivered, can I return them?

No, you cannot. You’re paying for our service of delivering the pucks and not the actual pucks, therefore we cannot offer refunds once pucks have been delivered to the customer. If you wish to request a refund after you order but before we deliver, email us and we should be able to refund your money. Please note that it is best to check with us before taking any other action, as it is our goal to make sure you’re happy with your service.

Do your prices change?

Yes, they do. Our prices can rise or fall for a variety of different reasons. If you make an order and our prices fall before your pucks are delivered we will allow you to reorder at the new price. However, if you make an order and prices rise before they are delivered you will not be forced to reorder and you’ll receive your pucks at the lower price.

What are your business hours?

Our primary hours of operation are 12PM Noon EST to 3 AM EST, however we do our best to be available constantly. We can be reached 24 hours a day, 7 days a week by any of the methods listed on the “Contact Us” page in the navigation above and we will respond to you as soon as possible. You can also contact us as via the livechat in the bottom right corner of the screen.  If you don’t receive an answer within 24 hours, please contact us again, as sometimes technical difficulties arise.

How do I use a promotional code?

To use a promotional code, just enter it in the cart screen or at checkout to receive the discount. It should be automatically applied to your order. If any issues arise, please feel free to contact us.

What currency are prices listed in?

Prices are listed in USD. PayPal should provide automatic conversions, but if you’d like to know what you can expect in your currency, please use: this converter

How can I get in contact with Ultimate Coin Service?

If you have any further questions, comments, or concerns, please do not hesitate to contact us by any of the methods listed on the “Contact Us” page above or through the livechat in the bottom right. We look forward to hearing from you!

Do you cover tax?

NO! We don’t cover tax for any purchases. It should be assumed that all tax will be absorbed by the buyer, and our prices reflect this fact.